NexTap
NexTap is a comprehensive hospitality management platform designed to streamline hotel operations through 15+ integrated modules. It centralizes housekeeping, maintenance, guest services, staff management, and analytics to improve efficiency and elevate guest experiences.
Client
Year
2021
Industry
Hospitality / Hotel Management
Role
Lead Product designer
Challenge
Hotel operations relied heavily on disconnected tools and manual processes
Communication gaps between staff caused service delays
Lack of real-time visibility into tasks, inventory, and performance
Operational inefficiencies impacted guest satisfaction
Research
Conducted interviews with 20 hotel managers, staff, and guests
Surveyed 100+ hospitality professionals
Competitive analysis of Cloudbeds and Opera PMS
Identified key pain points around task delays, communication gaps, and manual tracking
Solution
Unified Operations Platform: Integrated 15+ hotel management modules into a single dashboard
Workflow Automation: Automated housekeeping, maintenance, inventory, and staff scheduling
Real-time Communication: Enabled instant staff coordination and guest messaging
Scalable Design System: Designed a clean, modular interface adaptable across web and mobile
Impact
30% faster task completion through automated workflows
25% increase in guest satisfaction ratings
20% reduction in staffing costs via optimized scheduling
35% improvement in operational visibility and decision-making
Deliverables
UX Research & Personas
User Flows & Wireframes
High-Fidelity UI Designs
Interactive Prototypes
Scalable Design System
